Customer Service Officer(s) Feedback
Please help us serve you better by taking two minutes to tell us
about your customer service experience so far.
We really want to make sure we meet your expectations.

Your feedback is important to us and will help us to improve the service that we deliver to you and our other valued customers. TransitLink may use your responses together with the existing data it has about you to ensure our products and services meet your needs

Did we impress you in one way or another?
Or is there something that we can work on?

We'd like to hear your feedback.

Like to speak to us instead?
Hotline: 1800-2255-663
Call from overseas: +65 6883 5048
(8.00 am - 6.00 pm daily, closed on public holidays)

Some information from you before we get started...

Name *

Mobile or Home number

Date of visit

Your feedback on our service standards

1 Star - Poor
2 Stars - Needs Improvement
3 Stars - Good
4 Stars - Excellent!
Officer cheerfully *greeted and thanked me with a smile.
(*e.g. Good morning / Afternoon) *

Officer listened to my question patiently without any
interruption, understood and answered it clearly and
appropriately. *

Officer was well-versed in the products and services, and provided me with accurate and complete information. *

Officer projected a pleasant and professional outlook. *

Ticket Office was kept clean and tidy. *

Your comments *

How else did we impress you with our service?
Or is there any other areas which you'd like to see us improve on.
Please let us know!
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